Try to avoid calling your client any names (at least to their face). 04. Words: Bryce BladonIllustration: Yukai Du
The full version of this article first appeared in Computer Arts issue 233, a special issue (with a photochromatic cover) revealing the UK’s top 30 studios, plus how to craft the perfect folio and make more money as a student… Here, we look at one of the most infuriating types of client known to creatives worldwide…
Nightmare client: the design savant
I’m an educated professional, but my client thinks his powerpoint experience makes him an expert in my field. makes them a doctor – and the fact that no one ever told them otherwise makes it all true. You aren’t being paid to be a teacher. And we’ve picked up a lot of tips for dealing with nightmare clients, too, over that time. 02. From ungrateful clients to the ones who can’t communicate very well or don’t pay, we’ve been documenting some of the most common client problems (and how to solve them) on Creative Bloq. 03. We’ve seen a lot of crappy client situations on the Clients From Hell blog over the past years. Be professional
You don’t want to be the one who tells your client they aren’t the design savant they think they are. Here’s what you need to do… Because you’re a designer. If a client insists on watching over your shoulder, or that something has to be done in a way that breaks the rules of good design, tell them why this will hurt the eventual product. …but don’t be a teacher
All that said, don’t waste too much time educating your client. There’s nothing wrong with being a female or a graphic designer.”
Ah, the well-meaning idiot. The best way to earn their trust is by doing the work well. These types of clients tend to know so little, they don’t appreciate how little they know. Your commitment to a client is to appreciate their input and try to utilise it moving forward. Instead, be professional and illustrate what, exactly, makes you a professional.